The L for Leadership
Gets your hands dirty, bring people together and lead a constant improvement effort. Enrollment, Engagement, Enhancement.
In February 2008, a double crisis hit the coffee giant Starbucks. On the one hand, the financial crisis. On the other hand, a customer experience crisis. Howard Schulz is urgently recalled, to take over the leadership of the company. And on his first action will be the closure of 7100 stores (generating a loss of millions of dollars). Why taking such a decision? In order to conduct himself the training of thousands of barista to customer-oriented approaches.
We are dealing with leadership.
So remember this about leadership
- The three qualities of the Leader are: Enrolment, Engagement, Enhancement
- Leadership is a couple.
This week: L for Leadership